Food Hygiene Rating Consultancy & Support

Food hygiene rating schemes

The Food Standards Agency’s Food Hygiene Rating Scheme is operated by local councils in England, Wales and Northern Ireland.  Following a routine inspection by an environmental health officer, food businesses are given a rating of 0 (Urgent Improvement Necessary) to 5 (Very Good). This rating is published on a website for your customers and the media to read.

It is now compulsory for this rating to be displayed at the entrance to food businesses in Wales and Northern Ireland and the Government plan to make this a legal requirement in England. Scotland has a similar system known as the Food Information Scheme which awards food businesses with either a ‘pass’ or ‘improvement required’.

UK food hygiene regulations don’t require you to have independent food hygiene audits by a food hygiene auditor. However your business will be inspected by an enforcement officer from your local environmental health department. A food hygiene audit alerts you to what you need to comply with food hygiene regulations and so avoid costly legal action being taken against you.

 

About our food hygiene ratings support

We can visit your food premises to check that the law is being complied with and provide coaching on how to improve. Your food hygiene auditor will predict the your food hygiene rating and detail what you need to do to achieve 5 out of 5. When you are inspected by an enforcement officer they will check how you verify that your food safety management system is working. The fact that you are being independently audited will improve the ‘confidence in management’ section of your food hygiene rating score.

We offer a range of support packages that can be tailored to your business needs.  Our top level support includes one of our advisers being on site for a agreed period of time to help you implement and retrain your staff on the new polices. Below is a guide to the support we offer and prices are dependant on how much support is required.

 

Click here to contact us for more details on this service.

 

Sliver package

Basic level for sites that have a good understanding of food safety regulations, which average a current star rating of 3-4. For companies that require some help with qualifications and documentation.

  •  A printed and bound copy of the Safer Food, Better Business Pack, including support and guidance of how to use it. A helpful pack that will aid you with the due diligence requirements of food safety. Containing Staff Training Records, Checklists and a Daily Diary to record any issues or maintenance checks you have completed.
  •  Access to Highfield endorsed E-Learning For one year. We will provide Food Safety and Health & Safety courses for 3 members of staff, then a cost of £40pp Extra. Once completed learners will receive a certificate and still have   access to the learning to recap or refresh learning for 12 months from the start date.
  • Courses included in this package are: Food Safety, Introduction to Allergens, Health & Safety and Manual Handling.

This package has a guide price of £225 (plus VAT) Extra services can be added to this as required.

Gold package 

For sites with a lower level of understanding of food safety regulations whom have an average,  current star rating of 3 or lower; suitable for those who need help with identifying faults and  implementing policy changes.

  • One store audit (During trading hours), we will visit your site and review your current practices.
  • We will then consolidate our finding and meet with you outside of trading to advise you where and how you can improve.  This will Include the writing of any required documentation needed, such as temperature check lists and open closing check list.
  • A follow up visit after changes have been made to see if things have improved, and to assess if further support is needed.
  • A printed and bound copy of the Safer Food, Better Business Pack, including support and guidance of how to use it. A helpful pack that will aid you with the due diligence requirements of food safety. Containing Staff Training  Records, Checklists and a Daily Diary to record any issues or maintenance checks you have completed.
  • Access to our video e-learning endorsed by industry leaders. We will provide Food and Health & Safety courses for 3 members of staff, addition e-Learning packages £45pp.  Once completed learners will receive a certificate and still have access to the learning to recap or refresh learning for life!
  • Courses included in this package are: Food Safety, Introduction to Allergens, Health & Safety and Manual Handling.
  •  Bonus e-Learning Pack for a supervisor or manager! One additional member of your staff will receive two extra e-learning courses, Achieving Food Hygiene Rating Level 5 & Introduction to HACCP Level 2.

This package has a guide price of £500 (plus VAT) Extra services can be added to this as required.

Platinum package

For sites with low Level of understanding of food safety regulations or a new start up which have an average a current star rating between 0-2. Suitable for companies who could require help with retraining or training of staff and support with management requirements and documentation.

  •  One store audit (During trading hours), we will visit your site and review your current practices.
  • We will then consolidate our finding and meet with you a 2nd time outside of trading to advise you where and how you can improve.
  • 3-4 days on site to help and support implementation of the changes.
  • A Follow up visit after changes have been made to see if things have improved, and to assess if further support is needed.
  • A printed and bound copy of the Safer Food, Better Business Pack, including support and guidance of how to use it. A helpful pack that will aid you with the due diligence requirements of food safety. Containing Staff Training   Records, Checklists and a Daily Diary to record any issues or maintenance checks you have completed.
  • Access to our video e-learning endorsed by industry leaders. We will provide Food and Health & Safety courses for 3 members of staff, addition  e-Learning packages £50pp.  Once completed learners will receive a certificate and still have access to the learning to recap or refresh learning for life!
  • Courses included in this package are: Food Safety Level 2, Introduction to Allergens, Health & Safety and Manual Handling.
  •  Bonus e-Learning Pack for a supervisor or manager! One additional member of your staff will receive two extra e-learning courses, Achieving Food Hygiene Rating Level 5 & Introduction to HACCP Level 2.

This package has a guide price of £750 (plus VAT) Extra services can be added to this as required.

Keeping your 5* Rating

Our advisers can also visit your business every 3 months to do an audit to help you maintain your score. This will be done during trading and a full report with a "mock" rating out of 5 will be given after the visit. This can then be used as a training tool to keep high standards, improve the ‘confidence in management’ section of your food hygiene rating score and draw up action plans to address an issues that may have been found.

Prices start from £150 per visit (plus VAT)  based on an annual contract. 

 

What to do if you receive a poor food hygiene rating

If you feel that the food hygiene rating you received was fair but you’d like a better one, you can ask your local council to re-score your business. You must have completed any required actions before you make this request which has to be on an official form. An unannounced re-scoring visit will take place within 3-6 months of your inspection. Some councils now charge for this re-visit in which case they undertake to return within 3 months.

If you feel that you have been scored unfairly, you can appeal the council’s decision within 21 days of being notified of your score. You must complete an official form outlining the reasons why you feel you should have received a higher rating. The council will not publish your score on the website until they have considered your appeal.