At Elite Personnel Training we understand that customer service is vital to the success of any business. With an ever growing demand for better focus on customers and delivering great service this is a must have course for any and all types of business.
The end user of any product must feel delight in the presentation delivery and manufacture of any product. This course will identify the key areas to allow you to deliver good customer service each and every time.
We as consumers have become more demanding in our expectations of products and this course will aid you in customer service dealing with all aspects and will help you understand your customers and their expectations and also how to drive that into the business.
Customer Service Course Modules:
- About the Course
- What is Customer Service
- The Goals of Great Customer Service
- Discovering and Understanding Customer Needs
- Delivering Maximum Levels of Customer Service
- Making Customers Feel Great From the Start
- Communication Skills
- Non-verbal Communication and Body Language
- Dealing with Customer Complaints
Who is this Course For:
- This online online training course is perfect for any owner, manager, supervisor or member of staff in any business. Be it customer facing or perhaps communicating on a phone or by email this course is still packed information that can and will if implemented correctly improve your levels of customer service & customer satisfaction.
On Successful Completion of the course you will obtain an Online Training Certificate of Competence in Customer Service. Approved by the CPD Certification Service. 2 CPD points / hours.