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Customer Service

CUSTOMER SERVICE

£35.00 £25.00 (EX. VAT)

Approved by the CPD Certification Service.

(CPD Units: 2)

Free Trail

This online Customer Service course is perfect for any owner, manager, supervisor or member of staff in any business. Be it customer facing or perhaps communicating on a phone or by email this course is still packed information that can and will if implemented correctly improve your levels of customer service & customer satisfaction.

The course goes into detail about the goals of great customer service, communication skills both verbal and non-verbal and much more.

SKU: CUSTOMER SERVICE Categories: , , ,

Description

Customer Service

At Elite Personnel Training we understand that customer service is vital to the success of any business. With an ever growing demand for better focus on customers and delivering great service this is a must have course for any and all types of business.

The end user of any product must feel delight in the presentation delivery and manufacture of any product. This course will identify the key areas to allow you to deliver good customer service each and every time.

We as consumers have become more demanding in our expectations of products and this course will aid you in customer service dealing with all aspects and will help you understand your customers and their expectations and also how to drive that into the business.

Customer Service Course Modules:

    • About the Course
    • What is Customer Service
    • The Goals of Great Customer Service
    • Discovering and Understanding Customer Needs
    • Delivering Maximum Levels of Customer Service
    • Making Customers Feel Great From the Start
    • Communication Skills
    • Non-verbal Communication and Body Language
    • Dealing with Customer Complaints

Who is this Course For:

  • This online online training course is perfect for any owner, manager, supervisor or member of staff in any business. Be it customer facing or perhaps communicating on a phone or by email this course is still packed information that can and will if implemented correctly improve your levels of customer service & customer satisfaction.

Qualification:

On Successful Completion of the course you will obtain an Online Training Certificate of Competence in Customer Service. Approved by the CPD Certification Service.  2 CPD points / hours.

 

If you have larger requirements please contact us to discuss your needs.  We will be happy to help you find the best solution, and we offer further discounts for purchases over 5 licences at a time.

 

As well as this Customer Service course, we have a range of other courses that you may want to see all within our Personal and Professional Development category. With over 90 courses on offer we are you you can make Elite Personnel Training your next training provider solution!

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Good quality.Good service.Very fast delivery.Very well worth the money.
Good quality.Good service.Very fast delivery.Very well worth the money.

Take the course

This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.

The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physically copy if this option was chosen when purchasing the course.

How do I access my learning

When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.

Go to https://eptonline.co.uk/login-in-to-e-learning/ to login to the LMS.

System Requirements

This course does not required a previous qualification.

System requirement.

  • Operating System: Windows 7+ or Mac OSX (10.8+)
  • Browser: A modern and up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Additional Software: Flash Player (latest version)
  • Download Speed: Broadband (3Mb+)

*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions. Learners full name and valid email address are required to register for this online course, please allow 48 hrs for delivery via email of your login details.

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